👋 How can we help?

SafePath is a demographic-aware navigation app that shows you how safe places are for people like you. Unlike traditional GPS apps that only focus on speed and traffic, SafePath provides personalized safety ratings based on real experiences from travelers who share your demographics — whether that's race, gender, LGBTQ+ identity, religion, disability status, or other factors.

Google Maps and Waze are great for getting from A to B quickly, but they don't answer questions like "Is this gas station safe for a Black family at night?" or "Will this hotel welcome LGBTQ+ guests?" SafePath fills this gap by:

• Providing safety ratings tailored to YOUR demographic profile
• Prioritizing lived experiences from similar travelers over generic crime statistics
• Using AI to predict safety for locations without reviews yet
• Offering routes optimized for safety, not just speed

Yes! SafePath's core features are completely free, including personalized safety ratings, community reviews, and basic route planning. Premium features like offline maps, advanced route optimization, and enhanced filters will be available in a future subscription plan.

SafePath supports a wide range of demographic factors including:

• Race and ethnicity
• Gender identity
• Sexual orientation (LGBTQ+)
• Religion
• Disability and accessibility needs
• Age group
• Traveling alone vs. with family

You choose which demographics to share, and you can update them anytime.

SafePath is currently available on iOS (iPhone and iPad). Android support is coming soon! Sign up for our newsletter to be notified when Android launches.

SafePath uses a three-tier system to calculate safety ratings:

• 60% User Reviews: Real experiences from travelers who match your demographic profile. We prioritize lived experiences because they're often more relevant than statistics.
• 25% ML Patterns: Our AI analyzes patterns across locations to predict safety for areas with few reviews.
• 15% Statistical Data: Official data is used as a baseline, but we recognize that hate crimes and discrimination are often underreported.

This approach ensures you get the most relevant, personalized safety information possible.

SafePath is a community-powered app, and we're growing every day! If you don't see reviews for your area, it means no one matching your demographic has reviewed those locations yet. You can help by:

• Being the first to review places you visit
• Inviting friends and family to join SafePath
• Sharing SafePath in community groups

Even without reviews, our AI provides predictions based on similar locations and regional patterns.

To leave a review:

• Search for or tap on any location on the map
• Tap "Write a Review"
• Rate your experience (1-5 stars)
• Add details about your visit (optional but helpful!)
• Submit your review

Your review will help other travelers like you make informed decisions!

Yes! Go to your Profile → My Reviews to see all your past reviews. From there, you can edit or delete any review. Note that deleted reviews may take a few minutes to disappear from the map.

SafePath uses color-coded markers to show safety levels at a glance:

• Green: Generally safe and welcoming for people like you
• Yellow: Mixed experiences or limited data — exercise normal caution
• Orange/Red: Reports of negative experiences for your demographic — consider alternatives
• Gray: No data yet — be the first to review!

Absolutely. Your demographic information is never publicly visible. It's used only to:

• Personalize your safety ratings
• Match you with relevant reviews
• Improve our AI predictions (in aggregate, anonymized form)

Other users cannot see your demographics. Your reviews only show your display name, not your demographic details.

You control your privacy settings. By default:

• Your display name is visible on reviews you write
• Your demographic data is never visible to other users
• Your saved locations are private
• Your travel history is private

You can make your profile completely private in Settings → Privacy.

Your location is used only to:

• Show your position on the map
• Provide turn-by-turn navigation
• Send safety alerts for your area (if enabled)

We do NOT sell your location data to advertisers. We do NOT track you when the app is closed. You can disable location access anytime in your device settings.

You can delete your account in the app: Profile → Settings → Delete Account. This will permanently remove your account, email, profile information, demographic data, and saved locations. For more details, visit our Account Deletion page.

If SafePath can't find your location:

• Check permissions: Go to Settings → SafePath → Location and ensure it's set to "While Using" or "Always"
• Enable location services: Settings → Privacy → Location Services → On
• Restart the app: Close SafePath completely and reopen it
• Check GPS signal: Try moving to an area with better GPS reception (away from tall buildings)

To enable notifications:

• Go to your device Settings → SafePath → Notifications → Allow Notifications
• In the SafePath app, go to Profile → Settings → Notifications and enable the alerts you want
• Make sure Do Not Disturb mode is off

If notifications still don't work, try logging out and back in.

Try these steps:

• Update the app: Make sure you have the latest version from the App Store
• Restart your device: A simple restart often fixes performance issues
• Clear cache: Delete and reinstall the app (your account data is saved)
• Free up storage: SafePath needs space to cache map data

If problems persist, please contact support with your device model and iOS version.

On the login screen, tap "Forgot Password?" and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it. The link expires after 24 hours.

If social login isn't working:

• Make sure you're using the same Google/Apple account you originally signed up with
• Check your internet connection
• Try signing in with email instead (use "Forgot Password" if needed)
• Update the SafePath app to the latest version

If you're still having trouble, contact support with the email address you used to sign up.

Go to Profile → Settings → Account → Email Address. Enter your new email and confirm it. You'll receive a verification link at your new email address. Click the link to complete the change.

Go to Profile → Edit Profile → Demographics. You can update any demographic information at any time. Changes take effect immediately and will update your personalized safety ratings across the app.

Yes! SafePath allows you to create temporary companion profiles for family members or friends traveling with you. This helps you see safety ratings that consider everyone in your group. Go to Profile → Add Companion to set this up.